FAQs

Where can I place my order?

You can directly order on our awesome website and our Shopee store. You may also find some of our amazing products on Curls by Zenutrients here!

Want to get to know more curl friends?    

You are welcome to learn and get to know more about other fellow curlies through our Facebook community group- join us at curlssential x curlies!

How long will it take for my orders to arrive?    

Your order will arrive in 3-5 working days if you live within Manila and 5-7 working days if you're in provincial areas.

How much is your shipping fee?

Our shipping cost is 145 if you order directly through our website. Shipping rates on Shopee may vary.

Do you offer free shipping?

    Yes, we do. You get free shipping for orders above, 1,499!

    Do you offer same day delivery?

      Yes, we do! Just message us and let us know when you'll want to book a rider.

      How do we process your order?

      When you make an order on www.curlssential.com, we will send you a confirmation email then, our team will process the order and hand it over to our couriers. You will then receive a tracking number so you can see where your products is at any given time. 

      What mode of payments do you accept?

        Cash on Delivery 
        You can pay once your order arrives at your doorstep.
        GCash
        Be sure to take a clear photo of your proof of payment and send it to us at curlssential@gmail.com or DM us on IG (@curlssential) with the purchaser's name and order ID.
        Bank Transfer to BDO 
        Be sure to take a clear photo of your proof of payment and send it to us at curlssential@gmail.com or DM us on IG (@curlssential) with the purchaser's name and order ID.
        PayPal Express Checkout  
        You can conveniently pay your order at checkout using PayPal Express Checkout.

        Returns / Refunds?

        We only offer refunds 7 days after you received the product and if it is unopened or unused (for hygienic purposes).
        If you have received a different item from the one you ordered email us at curlssential@gmail.com with the order details and we will sort it out!

        Got more unanswered Questions? Suggestions? Feedback?

        Feel free to message us on Instagram, Facebook or Shopee

        With limited resources and still a student at the time, she began creating what she could not find, starting with scrunchies, then head caps and pillowcases, using what her allowance could afford. What started as a personal solution slowly grew into something bigger.

        Today, Curlssential offers thoughtfully designed hair tools and haircare made specifically for curls, coils, and waves. Every product is CURL-fully curated and ergonomically designed with textured hair in mind, focused on care, comfort, and confidence.

        What sets Curlssential apart?

        we are run by CURLIES

        Designed for Real Textured Hair

        From hair ties to tools and formulas, every product is thoughtfully crafted to fit, hold, and care for natural curls. Because curls deserve products that actually work.

        PIONEER in Curly Hair Care

        Founded in 2019, Curlssential is the Philippines’ first brand dedicated to textured hair. We’ve been shaping the way curls, coils, and waves are cared for ever since.

        For Curls, By Curls

        We grow with our community. Our customers’ experiences shape what we create, because their struggles are our struggles too.

        Function First, Always

        Every product begins with a real curl problem. If it doesn’t serve a purpose or improve curl care, we don’t make it.

        Accessible and Thoughtful

        Quality curl care should be accessible. Our products balance performance, durability, and affordability—without compromising care.

        This brand is for curls, by curls.

        We understand the struggles because we experience them ourselves. From product design to formulation, everything we create is rooted in real curly hair needs.

         At Curlssential, we believe textured hair does not need fixing. It deserves understanding, care, and representation.

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